Early Morning Stock Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our success and growth. We focus on delivering high-quality brands and on-trend merchandise at extraordinary savings, creating a fun and exciting treasure hunt experience for our customers. As part of our team, you'll experience career growth, teamwork, and a commitment to diversity, equality, and inclusion.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, Ross is a Fortune 500 company dedicated to providing an inclusive work environment with continuous learning and development opportunities.

Responsibilities

• Ensure a positive shopping experience for all customers by making eye contact, smiling, and greeting them courteously and friendly.
• Treat fellow associates with respect and maintain a clean, safe, and secure work environment.
• Assist customers with merchandise, answer questions, and handle transactions at the register.
• Respond promptly and efficiently to customer service calls and issues, escalating to store leadership when needed.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high-touch areas.
• Maintain a professional appearance and adhere to the company’s dress code.
• Perform daily sizing and recovery tasks to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines.
• Understand and follow the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information and company assets.
• Follow all Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately and efficiently.
• Maximize productivity by executing store best practices and minimizing steps in workflow.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly and respectful manner.
• Perform basic mathematical calculations commonly used in retail environments.

Qualifications

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution