EAP Triage Counselor - Remote

About the role

AllOne Health is a leader in workplace behavioral health, providing counseling, work-life resources, wellness, and more through Employee Assistance Programs (EAP). As an EAP Triage Counselor, you will work remotely to deliver telephonic intake, assessment, short-term counseling, crisis intervention, and case management, while maintaining strong client relations with employees and employers.

Schedule

Full-time, non-exempt position. Hours: Monday–Friday, 1:30 PM – 10:00 PM EST.

Responsibilities

• Perform clinical work including intake, assessment, crisis management, short-term counseling, resource referrals, and case management follow-up.
• Provide clinical services via phone, in-office, or on-site at customer workplaces.
• Deliver management and organizational consultations to employer contacts, and respond to workplace trauma, crisis, and loss.
• Enter client interface data into the EAP Expert database immediately following service delivery.
• Maintain high productivity and perform other related duties as required.

Requirements

• Master’s Degree in Social Work, Counseling, or Psychology.
• Currently licensed or license-eligible in a mental health profession.
• Outstanding interpersonal, communication, organizational, and problem-solving skills.
• Strong customer service orientation.
• Previous EAP experience and/or Certified Employee Assistance Professional (CEAP) preferred.

Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance.
• Generous Paid Time Off and desirable work schedules.
• 401(k) retirement program with company match.
• Employee Assistance Program (EAP) benefits for you and your family.
• Additional perks and benefits available.