EAP Program Manager / Senior Account Manager - Full-time (must be Licensed in Virginia OR Washington, DC) (Remote U.S.)

About the role

Acentra Health is seeking an EAP Program Manager / Senior Account Manager (must be Licensed in Virginia or Washington, D.C.) to join our growing team. This role is contingent upon contract award and final contract start dates.

Responsibilities

• Provide direct oversight and management of all contractual activities.
• Act as the primary liaison between stakeholders, including the National EAP Program Manager, and contractor staff.
• Provide comprehensive program management support, ensuring all tasks are executed efficiently, accurately, on time, and in full compliance with contract requirements.
• Oversee contract performance, monitor SLAs and performance metrics, and implement corrective actions as needed.
• Develop, maintain, and manage project schedules, action item logs, calendars, and timelines for all contract deliverables.
• Cook up and manage project schedules, action item logs, calendars, and timelines for all contract deliverables.
• Cook up and manage project schedules, action item logs, calendars, and timelines for all contract deliverables.
• Cook up and manage project schedules, action item logs, calendars, and timelines for all contract deliverables.
• Coordinate and lead internal cross-functional teams (operations, clinical, finance, and pharmacy management) to ensure seamless service integration and delivery.
• Participate as an active member of client-led teams when directed by the client and National EAP Program Manager.
• Prepare and deliver weekly internal status reports and monthly operational and utilization reports to the client, as required.
• Ensure Federal program and contract management experience.
• Support contract modifications, task orders, and proposal activities by gathering business requirements and supporting pricing and staffing strategies.
• Identify opportunities for service enhancement, process improvement, and program optimization in alignment with program objectives.
• Develop and strengthen relationships within a client program.
• Develop and implement strategic plans to manage and grow client programs.
• Identify current and future service requirements by establishing rapport with key stakeholders who understand service needs.
• Maintain strong knowledge of Scope of Work-driven performance management and compliance requirements.
• Exhibit excellent communication, documentation, and stakeholder engagement skills.
• Ensure accurate and timely submission of billing and utilization data to support invoicing and payment in accordance with contract terms.
• Serve as a subject matter expert on EAP services, program operations, and pharmacy-related support, providing training and technical guidance to client stakeholders.
• Work directly with operations teams to ensure adherence to contract requirements and SLAs.
• Prepare and maintain monthly operational reports required for delivery to client based on utilization data and contract performance in operational areas associated with the management of the contract.
• Provide billing information to the finance department to ensure accurate and timely client payment.
• Gather information associated with business requirements and proposals for clients and presenting the information to the company’s management for pricing strategy.
• Coordinate ad-hoc requests with the appropriate operational group and provide deliverables directly to the client.
• Serve as key member of the implementation team, acting as implementation manager as needed.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

  Qualifications

  • An active, unrestricted Independent License in the behavioral health field issued by your state's Licensing Board, examples include: LCP - Licensed Clinical Psychologist LCSW - Licensed Clinical Social Worker LICSW - Licensed Independent Clinical Social Worker LMFT - Licensed Marriage and Family Therapist LPC - Licensed Professional Counselor
  • A Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or a related field.
  • 5+ years of direct experience in Employee Assistance Programs (EAP).
  • 4+ years of account management experience.
  • 4+ years of experience in business process analysis and improvements.
  • Public and private sector healthcare experience and/or has been involved in providing services to government or commercial programs.
  • Travel up to 15% annually with the ability to travel as required for this role and to perform driving duties, maintaining a valid driver's license and meeting all eligibility requirements to operate a vehicle.
  • Knowledge of Information Technology systems and applications.
  • Strong knowledge of Microsoft products.
  • Strong analytic and problem-solving skills.
  • Possess excellent strategic planning and implementation skills.
  • Proven history in successfully managing client contracts utilizing project management methodologies.
  • Experience in identifying appropriate business needs of clients.

  Benefits

  • Comprehensive health plans
  • Paid time off
  • Retail savings
  • Corporate wellness
  • Education assistance
  • Corporate discounts

  Pay

  The pay range for this position is USD $79,700.00 - USD $103,000.00 /Yr.