EAP Program Manager / Senior Account Manager - Full-time (must be Licensed in Virginia OR Washington, DC) (Remote U.S.)

About the role

Acentra Health is seeking an EAP Program Manager / Senior Account Manager (must be Licensed in Virginia or Washington, D.C.) to join our growing team. This role is contingent upon contract award and final contract start dates.

Responsibilities

• Provide direct oversight and management of all contractual activities.
• Act as the primary liaison between stakeholders, including the National EAP Program Manager, and contractor staff.
• Develop, maintain, and manage project schedules, action item logs, calendars, and timelines for all contract deliverables.
• Carefully oversee contract performance, monitor SLAs and performance metrics, and implement corrective actions as needed.
• Coordinate and lead internal cross-functional teams (operations, clinical, finance, and pharmacy management) to ensure seamless service integration and delivery.
• Participate as an active member of client-led teams when directed by the client and National EAP Program Manager.
• Prepare and deliver weekly internal status reports and monthly operational and utilization reports to the client, as required.

Qualifications

• An active, unrestricted Independent License in the behavioral health field issued by your state's Licensing Board, examples include: LCP - Licensed Clinical Psychologist LCSW - Licensed Clinical Social Worker LICSW - Licensed Independent Clinical Social Worker LMFT - Licensed Marriage and Family Therapist LPC - Licensed Professional Counselor
• A Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, Psychology, or a related field.
• 5+ years of direct experience in Employee Assistance Programs (EAP).
• 4+ years of account management experience.
• 4+ years of experience in business process analysis and improvements.
• Public and private sector healthcare experience and/or has been involved in providing services to government or commercial programs.
• Travel up to 15% annually with the ability to travel as required for this role and to perform driving duties, maintaining a valid driver's license and meeting all eligibility requirements to operate a vehicle.

Preferred Qualifications

• Ensure overall compliance with all contracts and task order requirements and quality standards; and
• Provide guidance, direction and ultimate management for the contract, and reviews all services for overall conformance to Government requirements.

Benefits

• Comprehensive health plans
• Paid time off
• Retail savings
• Corporate wellness
• Education assistance
• Corporate discounts