EAP Clinical Counselor

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive—personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

About the role

Our EAP Counselors engage with participants over the phone, video, chat, and email, demonstrating what we call The Power of a Good Conversation—creating a connection with the client to ensure they feel heard, supported, and cared for. Each caller presents with a unique set of challenges, and it’s through your clinical conversation that you’ll help each person navigate a way forward. If you are a mental health provider who wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

These short videos provide insight into what it’s like to be a counselor at Workplace Options: Being a Counselor at WPO and Member Experience - The Power of a Good Conversation.

Responsibilities

• Provide single-session telephonic and video counseling, in-the-moment support, and crisis telephonic management in a supportive, ethical, and professional manner while maintaining client confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counseling.
• Assess and manage high-risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in the case management system.
• Perform additional tasks pertinent to the position, as deemed appropriate by management.

Requirements

• Social worker, Counselor, or Psychologist with an accompanying Master’s degree.
• Minimum of 2 years of direct client-contact providing counseling or mental health services.
• Experience providing assessments and/or using clinical assessment tools.
• Experience using short-term counseling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, or Systemic counseling.
• Training in crisis intervention and supporting high-risk clients (beneficial).
• Ability to work with clients presenting with substance abuse, crisis situations, mental health symptoms, and/or family/relationship-related concerns impacting personal or work performance.

Pay

$50,000 for day shifts, $58,300 for night shifts, plus competitive benefits.

Schedule

Full-time (40 hours per week) shifts available, including day, evening, and overnight options. Remote or hybrid depending on proximity to our Raleigh office.

Benefits

• Full benefits package.
• Paid time off.
• 401k match.
• Clinical supervision and clinical supervision stipend.
• Training/tuition reimbursement.
• Access to professional monthly clinical development webinars and professional development workshops to assist with CEUs.
• Gym reimbursement.
• Wellness rewards.
• Access to EAP benefits and all WPO services.
• Mentorship Program.
• 24/7 support for risk calls.
• Employee exchange program.
• Comprehensive training provided for this position.