EAP Clinical Counselor

About the role

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive - personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time. This EAP Clinical Counselor position is based in the US, with remote or hybrid options depending on proximity to our Raleigh office. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: Being a Counselor at WPO and Member Experience - The Power of a Good Conversation. If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Responsibilities

• Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Collaboratively develop clear and concise treatment plans for clients.
• Maintain clear clinical and task-oriented documentation in case management system.
• Perform any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications

• Social worker, Counselor or Psychologist with accompanying Master’s degree
• Minimum 2 years direct client-contact providing counseling or mental health services
• Experience providing assessments and/or using clinical assessment tools
• Experience using short‑term counselling modalities such as Solution‑Focused, CBT, Mindfulness, Integrative, Systemic counselling
• Training in crisis intervention and supporting high risk clients beneficial
• Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship‑related concerns impacting personal or work performance

Benefits

• Full benefits package
• Paid time off
• 401k match
• Clinical supervision
• Clinical supervision stipend
• Training/tuition reimbursement
• Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs
• Gym reimbursement
• Wellness rewards
• Access to EAP benefits and