Eagle STAR/PACE Production Support Analyst

About the Role

The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities.

Responsibilities

• Maintain and enhance the reliability of the Eagle STAR and Eagle PACE applications through incident management and root cause analysis.
• Provide functional and technical troubleshooting for both applications.
• Support batch processing, job monitoring, and data validation tasks.
• Handle escalations and coordinate with development and infrastructure teams.
• Participate in the deployment of releases and post-implementation validation.
• Create and maintain documentation, runbooks, and knowledge articles.
• Contribute to Eagle STAR/PACE development activities.

Qualifications

• Education: Master’s degree.
• Experience: 9+ years of overall IT experience, with 6+ years of hands-on experience supporting Eagle STAR and Eagle PACE.
• Skills: Strong hands-on experience with Eagle STAR, Eagle PACE, Oracle SQL/PL-SQL, Eagle Data Model, job scheduling tools, SDLC, change management, and production release processes. Experience with ticketing tools like ServiceNow or Jira. Investment Management domain knowledge, understanding of security reference data, pricing and corporate actions, portfolio positions and transactions, and performance measurement concepts (TWR preferred).
• Soft Skills: Strong analytical and problem-solving skills, ability to work under tight deadlines, good communication with business users and project management teams, and ability to work in an onshore/offshore model.

Preferred Skills

• Experience with FactSet or other performance systems.
• Exposure to Eagle Accounting.
• Experience in performance attribution environments.