E-Support Agent

Responsibilities

• Respond to electronic communications from customers needing information or assistance.
• Enter payments, troubleshoot technical issues, and research status/schedule installation and service calls.
• Research billing issues and communicate with customers to answer questions, resolve service concerns, and provide rate and programming information.
• Initiate upgrades of current service and sell Zito products and services.
• Provide technical support, troubleshooting, billing support, and general sales and service inquiries for all Zito products and services.
• Continuously demonstrate and ensure superior customer service.
• Assist in the phone queue when needed and perform other related duties as assigned.
• Maintain promptness, punctuality, and regular attendance.

Required Skills & Experience

• Proficiency with Microsoft Office, including PowerPoint and MS Publisher.
• Previous experience in a customer service role.
• Demonstrated proficiency with email programs, the internet, and web browsers.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to multitask and manage time effectively.
• High energy, positive attitude, and team‑player mindset.
• Ability to work with limited management involvement.

Preferred Skills & Experience

• Call center/help desk experience.
• In‑depth knowledge of both Macintosh and Windows operating systems.
• At least one year of experience in customer service or sales.
• Basic understanding of cable and Internet networks.
• Ability to perform basic computer and cable Internet troubleshooting.

Schedule

Must be available to work evenings, weekends, and holidays and be able to work a rotating schedule.

Benefits

Zito Media offers a robust benefits package including medical, dental, vision, a 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.