E-Support Agent

Zito offers a robust benefits package including medical, dental, vision, 401(k) plan, and discounted services for employees who reside within the Zito coverage areas.

Responsibilities

• Respond to electronic communications from customers needing information or assistance.
• Enter payments, troubleshoot technical issues, research status/schedule installation and service calls, and research billing issues.
• Communicate with customers to respond to questions, resolve service concerns, provide rate and programming information, initiate upgrades of current service, and sell products and services.
• Provide technical support, troubleshooting, billing support, general sales, and service inquiries for all Zito products and services.
• Demonstrate and ensure superior customer service.
• Assist in the phone queue when needed.
• Must be prompt, punctual, and maintain regular attendance.
• Available to work evenings, weekends, holidays, and a rotating schedule.
• Perform other related duties and tasks as assigned or as they become evident.

Requirements

• Proficiency with Microsoft Office, including PowerPoint and MS Publisher.
• Previous experience in a customer service role.
• Demonstrated proficiency with email programs, internet, and WWW.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to multitask and manage time well.
• High energy, positive attitude, and team player.
• Ability to work with limited management involvement.

Preferred Qualifications

• Call Center/Help Desk experience.
• In-depth knowledge of both Macintosh and Windows operating systems.
• One year minimum experience in customer service/sales.
• Basic understanding of cable and Internet networks.
• Demonstrated ability to perform basic computer and cable internet troubleshooting.