E-learning Developer

About the Role

The eLearning Program Manager is primarily responsible for supporting AAPA's Continuing Medical Education (CME) initiatives, with a focus on the implementation and optimization of eLearning and digital learning programs. This role supports multiple aspects of AAPA's Learning Management System (LMS) – Learning Central and works collaboratively as part of a team to ensure effective implementation and ongoing management of the LMS platform.

Responsibilities include collaborating with staff and subject matter experts (SMEs) to ensure CME and eLearning content accuracy; effectively managing, building, and testing new CME/eLearning activities; supporting LMS‑related components of AAPA annual conference and specialty meetings; developing dashboards, generating, and distributing participation and assessment data reports; developing standard operating procedure (SOPs) for routine tasks, evaluating processes for continuous improvement, troubleshooting user experience issues; and providing general CME‑related customer support to AAPA members, nonmembers, and staff.

In addition to LMS-related responsibilities, the eLearning Program Manager will assist Technology and Support Services team members and collaborate with cross-departmental staff on projects as needed. This is a very collaborative position that occasionally requires timely responses to internal and external requests.

Key Responsibilities

• Construct CME activities within the LMS using provided components; review content for editorial and visual quality; finalize activity materials in collaboration with the CME owner; and develop corresponding assessments.
• Assist with the project management of timelines and deliverables for LMS course construction.
• Design and develop interactive eLearning activities using Articulate (Storyline/Rise), as needed.
• Assists with execution of CME webinars.
• Conduct quality assurance testing of CME activities prior to launch to ensure accuracy, functionality, and overall learner experience.
• Develop and implement Standard Operating Procedures (SOPs) that result in efficient administration of Learning Central.
• Manage the CME tech email inbox by troubleshooting issues users experience and either provide guidance and resolve issues directly or escalate with the LMS vendor.
• Generate participation and assessment data from the LMS as requested by staff and partners, which occur both monthly and on an ad hoc basis.
• Generate revenue and expense reports for product partners.
• Support LMS implementations and/or upgrades by conducting testing and documenting results.
• Review marketing copy for promotion of CME activities.
• Support IT department with implementations and/or upgrades of other systems related to the LMS by conducting testing and documenting results.
• Perform other related duties and contribute to special projects as needed to support organizational objectives.

Required Abilities

• Detail oriented and consistent
• Digitally savvy and technically proficient
• Self-starter and fast learner
• Patient, flexible, and creative problem solver
• Empathetic and customer focused
• Comfortable managing multiple projects and deadlines
• Comfortable working independently as well as collaborating with a team
• Belief in education as a tool for positive behavior change

Education and Experience

• Bachelor's degree required
• Experience within the non-profit sector preferred
• Experience with continuing medical education (CME) or continuing education (CE) credit systems preferred
• Proficiency with Microsoft Excel, Word and PowerPoint required
• Familiarity with medical terminology preferred
• Experience working in web-based systems such as: Learning Management Systems (LMS), Association Management Systems (AMS), Content Management Systems (CMS) preferred