E-Discovery Project Coordinator

TransPerfect · Houston, TX · 3 wk ago

HybridLegalFull-time

About the role

The TransPerfect Legal Solutions (TLS) electronic discovery division manages electronic and physical evidence for legal matters from law firms and corporations. TLS can forensically collect source data (laptops, desktops, email accounts, local servers, file shares, messaging apps, mobile phones, etc.), process and standardize that data for searching, promote the relevant document pool to a review tool, establish review workflows (sometimes using data analytics), and help customers determine the scope of production or disclosure to opposing parties. TLS is part of the TransPerfect family of companies. The TLS E‑Discovery Project Management team participates in all matter aspects: running searches in the processing environment, advising clients on complex data analytics workflows, conferring with government agencies on production specifications, and addressing issues as needed. Customer service is a cornerstone; the team works closely together, setting ego aside to stay agile because no two days are alike. TransPerfect fosters a culture where ideas are shared, new ventures are encouraged, and employees are intellectually stimulated to grow with the organization—from intern to president, every employee has a voice. Career growth is supported: after establishing a reputation as a strong Project Manager, you can move to other teams (Consulting, Forensic Technology, Data Processing, etc.) or other locations domestically or internationally, as long as you are in good standing and a business need exists.

Responsibilities

Monitor customer communications in real‑time (no ticketing system) and coordinate with internal departments such as Digital Forensics, Data Processing, and Hosting Support.
Help the team proactively monitor deadlines and ensure customers perceive that expectations are being exceeded.
Learn by doing, think on your feet and outside the box, while participating in a full training curriculum (group classes, 1‑on‑1 sessions, video library) administered by seasoned TLS Project Managers.
After completing the entry‑level PM training program, collaborate with the team in‑person, via messaging apps, video‑conferencing, or email to leverage all available resources.
Perform quality assurance checks on work product, encourage questions to catch mistakes internally before they reach the customer.

Requirements

Excellent organizational and communication skills to handle high volumes of emails in a timely manner.
Excellent customer service and teamwork skills (restaurant or retail experience is a plus).
Ability to work well under pressure and meet tight deadlines in a team environment.
High‑level problem solver with strong multi‑tasking abilities.
Ability to think “outside the box.”
Maintain a self‑motivated attitude and strive for advancement.
High level of customer service experience.
Available to work overtime, including evenings and weekends as needed.
Comfortable navigating basic MS Office applications (Excel, Word, PowerPoint).
Comfortable with learning new technology platforms.

Qualifications

Bachelor’s degree from a 4‑year college or university, or equivalent work experience.

Skills