E-Commerce Supervisor - Full Time

About the role

Whole Foods Market is expanding its Whole Foods Market On Amazon (WFMOA) grocery delivery program and seeks a Supervisor to lead a fast‑growing, purpose‑driven team. The role focuses on safety, quality, customer service, productivity, and fostering a fun, start‑up mentality.

Responsibilities

• Ensure a safe work environment for all team members.
• Review work forecasts and uphold productivity and utilization requirements to meet WFMOA objectives.
• Partner with other departments to maintain timely process flow in and out of stores, helping meet customer order times.
• Identify and lead process‑improvement initiatives.
• Balance labor to operate an efficient shift while meeting production goals.
• Coordinate process flow to dispatch products on time and meet online delivery promises.
• Maintain awareness of in‑store customer needs; direct team members to satisfy and delight customers.
• Direct and assign job duties for team members.
• Partner with leadership to ensure successful, continuous operations.
• Train, audit, and support team members on WFMOA standard operating procedures.
• Ensure team members have proper tools; communicate repair or replacement needs to leadership.
• Report and escalate systemic issues promptly.
• Demonstrate or perform shopping duties to support team members and WFMOA needs.
• Review and honor Standard Operating Procedures according to WFMOA practices.
• Identify, address, and resolve safety issues.
• Embrace a start‑up mentality and emphasize having fun.

Basic Qualifications

• High school diploma or equivalent.
• 6+ months retail experience in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year‑round.
• Authorization to work in the U.S. without sponsorship.
• Proficiency with email, Microsoft Office, and operations‑related applications (scheduling and ordering software).

Preferred Qualifications

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast‑paced environment.
• Analytical skills with the ability to problem‑solve and prioritize with little guidance.
• High energy, enthusiasm, and affinity for Whole Foods products, core values, and company culture.
• Exceptional knowledge of products, item location, pricing, and awareness of competitors and industry trends.
• Strong written and verbal communication skills.

Pay

The wage range for this position is $17.50‑$30.20 hourly, commensurate with experience.

Benefits

Whole Foods Market offers “Whole Benefits,” a comprehensive suite of benefits for full‑ and part‑time team members, including:

• Store discount eligibility
• Paid time off
• Financial wellness programs
• Health and wellness support programs
• Access to additional team‑member perks

Eligibility is determined by the applicable Whole Benefits plan at the date of hire and may vary based on work location, length of service, and job type.