E-Commerce Supervisor - Full Time

About the role

At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record-setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast-growing program requires talented, resilient, and purpose-driven teams who are passionate about our quality products and great customer service. The role requires you to lean into five key areas: safety, quality, customer service, productivity, and fun.

Responsibilities

• Ensure a safe work environment for all Team Members.
• Review work forecasts and uphold productivity and utilization requirements to meet overall WFMOA objectives.
• Partner with other departments to ensure a timely process flow in and out of stores and help meet customer order times.
• Proactively identify and lead process improvement initiatives.
• Balance labor to operate an efficient shift while meeting all production goals.
• Embrace a start-up mentality and emphasize “have fun.”
• Assist Team Leadership in implementing and administering processes and daily workflow, including reporting and task delegation in productivity, quality, safety, and customer service.
• Support Team Members and Team Leadership to ensure daily operations run smoothly.
• Coordinate process flow to ensure products are dispatched on time to meet online customer delivery promises.
• Maintain awareness of in-store customer needs and direct Team Members to satisfy and delight customers; respond promptly to customer requests and questions.
• Direct and assign job duties for Team Members.
• Partner with leadership in all areas to ensure successful and continuous operations.
• Train, audit, and support Team Members to perform WFMOA standard operating procedures.
• Ensure Team Members have the proper tools to perform their jobs and communicate repair or replacement needs to leadership.
• Report and escalate systemic issues as necessary and in a timely manner.
• Demonstrate and/or perform shopping duties to support Team Members and WFMOA needs.
• Review and honor Standard Operating Procedures according to WFMOA practices.
• Identify, address, and resolve safety issues.

Requirements

• Must have a High School diploma or equivalent.
• 6+ months of retail experience in a retail, distribution, or logistics environment.
• Flexibility to work weekends and/or evenings.
• Availability to work overtime during peak seasons and as needed year-round.
• Authorization to work in the US without sponsorship.
• Proficiency with email, Microsoft Office, and operations-related applications including scheduling and ordering software.

Preferred Qualifications

• Prior experience leading others.
• Ownership in your work and team.
• Ability to learn quickly and work under pressure in a fast-paced environment.
• Demonstrated analytical skills and ability to problem solve and prioritize with little guidance.
• High energy, enthusiastic, and displays an affinity for our products, core values, and company.
• Exceptional level of knowledge surrounding (new) products, item location, pricing, and awareness of relevant competitors and industry trends.
• Demonstrated communication skills (written and verbal).

Pay

The wage range for this position is $18.00-$30.20 hourly.

Benefits

Whole Foods Market offers "Whole Benefits" for Full and Part-Time Team Members, including:

• Eligibility for a store discount.
• Paid time off.
• Financial wellness programs.
• Health & wellness support programs.
• Access to other Team Member perks.

Eligibility for Whole Benefits is determined under the terms of the applicable plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).