E-Commerce Specialist - Opry Entertainment Group

Responsibilities

• Update and maintain retail websites with direction from the E-Commerce Manager
• Maintain site infrastructure to ensure operational and optimized performance
• Manage site updates and maintenance, and e-commerce operational infrastructure
• Ensure consistent user experience, functionality, and brand consistency
• Assist in creative design, content creation, and site implementation
• Update digital marketing calendar and website asset mockups
• Support the business by managing website projects, maintenance requests, customer service, and usability concerns
• Manage product page enhancements, suggestive selling tools, editorial content features, and navigational enhancements
• Proactively identify and resolve operational problems
• Collaborate across teams and departments to improve KPIs such as search engine optimization, traffic, conversion, average order value, and sales
• Regularly analyze business for item and category opportunities, including the growth of online-only items and categories
• Monitor order flow and ensure orders clear through the system
• Interact with logistics, finance, and IT to resolve issues
• Participate in weekly team meetings with cross-functional partners to recap business results and follow up on actions to drive category growth
• Monitor e-commerce and digital marketing trends and technologies, and identify new opportunities

Requirements

• Education: Degree in related field preferred
• Experience: 2+ years' related content creation and operational and creative website updates; e-commerce experience preferred
• Adobe Creative Suite: 2+ years' experience with Photoshop & Illustrator
• Website Editing Tools and Design: Experience with website editing tools, HTML, CSS, and UTM tagging
• Product Information Management Applications and SaaS eCommerce Platforms: Experience with Shopify preferred

Qualifications

• Effective interpersonal, written, and verbal communication skills
• Exceptional attention to detail and commitment to providing high-quality work
• An eye for cohesive and engaging visual content
• Ability to be independent yet team-oriented
• Flexible and adaptive to changing priorities; able to organize, multi-task, and prioritize workload to meet deadlines

Skills and Abilities

• Physical Requirements: Speak and hear to communicate, frequently sit, walk, stand, lift/carry up to 5 lbs., occasionally lift/carry up to 25 lbs., continual use of gross motor skills, frequent use of bi-manual dexterity and fine motor skills for computer use
• Working Conditions: In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting.