E-Commerce Specialist

Mission

Singer Equipment Company cultivates partnerships and amplifies success. We empower our employees to grow professionally and contribute to something larger than themselves.

About the Role

The E-Commerce Specialist is responsible for the daily administration, maintenance, and optimization of the organization's E-Commerce platform to ensure an exceptional online customer experience and support business growth.

Responsibilities

• Maintain E-Commerce site, including but not limited to importing and monitoring SKUs, ensuring all product listings are displayed properly, and assessing load speed.
• Upload and monitor all product images, specification sheets, and other product information, as well as update category structure, attributes, etc.
• Report and manage all help desk tickets and follow through until appropriate resolution is reached and ticket is closed.
• Work with sales teams to onboard customers to the site, including setting up accounts and restricted catalogs.
• Oversee the sale and distribution of products through the site and monitor the day-to-day activity on the site.
• Prioritize the experience that customers have when purchasing online to ensure smooth transactions and timely responses to customer issues.
• Collaborate with marketing, sales, and IT teams to work towards merchandise sales targets, improve customer experience, increase website traffic and sales, and develop brand loyalty.
• Analyze E-Commerce sales, product trends, and other data and regularly provide reports to Director of E-Commerce.
• Absorb credit card declines and errors including monthly reporting of failure codes.
• Other duties as assigned.

Requirements

• Bachelor’s degree required. 7 plus years of relevant experience will be considered in lieu of degree.
• 1-2+ years of experience in E-Commerce, preferably in B2B environments.
• Previous Magento experience highly preferred but not required.
• Equivalent experience in similar platforms would also be considered.
• SQL experience preferred but not required.
• SEO knowledge required.
• Computer proficient with Microsoft Office (Word, Excel, Outlook, Publisher).
• Strong analytical, administrative, and organization skills.
• Effective project management and time management skills.
• Self-motivated, detail-oriented, team player, energetic, personable, presentable, and articulate.

Benefits

We offer a competitive starting wage, a comprehensive benefits package including: medical, dental, vision, short term and long-term disability, 401K with company match, group life insurance, flexible spending, paid time off, and paid holidays.