E-Commerce Shipping & Fulfillment Associate

About the role

The Shipping & Fulfillment Associate plays a crucial role in ensuring that every item sold on ShopGoodwill, eBay, and our growing marketplace channels arrives exactly as described, on time, intact, and packed in a way that protects both the item and our shipping costs.

Responsibilities

• Shipping & Fulfillment Pick, verify, and pack sold orders accurately and efficiently across all active e-commerce platforms including ShopGoodwill, eBay, and additional marketplaces
• Process shipments using carrier platforms and shipping software — generating labels, selecting appropriate carrier and service level, and confirming tracking upload within platform-required timeframes
• Maintain daily shipment targets and maintain pace consistent with platform handling time commitments and team production goals
• Organize and manage the outbound shipping area — staging packed orders, coordinating carrier pickups, and maintaining a clean, efficient workflow
• Verify order accuracy before sealing every package — correct item, correct buyer, correct address, no exceptions
• Packaging Standards & Cost Control: Select the right packaging material and box size for every item — minimizing dimensional weight charges without compromising protection
• Apply proper protective packaging techniques including appropriate use of bubble wrap, packing paper, foam, poly mailers, and void fill based on item fragility, size, and value
• Prevent dimensional weight overcharges by consistently right-sizing boxes and avoiding unnecessary filler that inflates package dimensions
• Follow carrier-specific packaging requirements that affect insurance eligibility and damage claims — particularly for fragile, high-value, or irregularly shaped items
• Reduce returns driven by shipping damage by treating every pack job as if the item is going to your best customer
• Flag packaging supply shortages proactively so the operation never runs short of critical materials
• Quality & Accuracy: Conduct a final condition check on every item before packing — if something doesn't match the listing, stop and escalate rather than ship and deal with a return
• Document and report any items found damaged, missing, or mismatched prior to fulfillment
• Support accurate inventory and order management by maintaining organized staging areas and communicating clearly with the production and CS teams about order status
• Identify and flag recurring packaging or carrier issues that result in damage claims or return requests so management can address root causes
• Warehouse Operations: Work on your feet throughout the full shift in a warehouse-style production environment — standing, walking, bending, reaching, and lifting are constant parts of this role
• Lift and carry packages up to 50 lbs regularly and heavier items with team assistance
• Operate within a clean, organized, and safety-conscious workspace — maintaining your area throughout the shift, not just at the end
• Support the broader e-commerce production team during fulfillment surges and cross-train on adjacent production tasks as needed

Qualifications

Prior shipping or fulfillment warehouse experience — e-commerce fulfillment specifically is a strong plus
Working knowledge of carrier platforms and shipping tools — experience with Pirateship, ShipStation, Shippo, eBay shipping, USPS Click-N-Ship, or similar is preferred
Understanding of dimensional weight pricing and how packaging decisions directly affect shipping costs
Hands-on experience packaging fragile, irregularly shaped, or high-value items correctly — you know bubble wrap isn't a one-size-fits-all solution
Familiarity with USPS, UPS, FedEx, and regional carrier options and when each makes sense for cost and timing
Ability to work at a consistent, production-level pace without sacrificing accuracy — speed and precision together, not one at the expense of the other
Strong attention to detail — the ability to catch the wrong item, wrong label, or wrong address before it becomes a customer problem
Physically able to stand for the duration of a full shift, lift up to 50 lbs, and move actively throughout a warehouse environment all day
Dependable, accountable, and a team player in a high-output production setting

Skills

Experience shipping fragile or high-value items — glassware, ceramics, electronics, artwork, collectibles, or luxury goods
Familiarity with ShopGoodwill, eBay, Poshmark, or other resale marketplace fulfillment workflows
Knowledge of USPS Cubic pricing, Regional Rate boxes, or other cost-optimization strategies
Experience managing carrier claims for damaged shipments
Forklift certification or experience operating warehouse equipment

Bonus Experience That Sets You Apart

Experience shipping fragile or high-value items — glassware, ceramics, electronics, artwork, collectibles, or luxury goods
Familiarity with ShopGoodwill, eBay, Poshmark, or other resale marketplace fulfillment workflows
Knowledge of USPS Cubic pricing, Regional Rate boxes, or other cost-optimization strategies
Experience managing carrier claims for damaged shipments
Forklift certification or experience operating warehouse equipment

What We Offer

• Generous Time off policy to use when you need it
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retailer matching programs and contributions
• Transit and commuter benefits

Why This Role Matters

Your work on the floor directly protects our seller ratings, our revenue, and the mission those dollars fund. Goodwill NYNJ is an equal opportunity employer committed to building a diverse and inclusive team. #IND3 We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive.