E-Commerce Sales & Fulfillment Associate

About the role

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by the Catholic Social Teachings by providing superior customer service to our online customers.

Responsibilities

• Travel to different Turnstyles store locations to identify Instruments, Artwork, Books, Comics, Vintage Records, Electronics, Vintage to modern collectibles, and high dollar fashion suitable for eBay listing.
• Process inventory, list new items, and pull and pack orders for shipping.
• Deliver exceptional customer service by responding to all online inquiries within 24 business hours.
• Collaborate with volunteers to learn and follow established procedures for sourcing, listing, and shipping items sold on eBay.
• Assist in maximizing the value of donated goods by identifying items with high resale potential.
• Clean, test, and photograph products to ensure accurate and attractive online presentations.
• Determine appropriate pricing, write clear and detailed product descriptions, post items on eBay, and organize them in designated storage areas.
• Ensure all merchandise is securely packed, accurately labeled, and shipped promptly to guarantee timely delivery and customer satisfaction.
• Monitor industry trends and provide updates to management and store teams on market changes that may impact item value or sales strategies.
• Train store employees and volunteers to recognize and select items likely to perform well in online marketplaces.
• Maintain a clean, organized, and efficient workspace at all times.
• Support the estate sale department during sale days as needed.
• Perform other duties as assigned.

Requirements

• Demonstrate a passion for the mission of Catholic Charities.
• Willingness to perform by the agency’s values: love, patience, kindness, faithfulness, self‑control, and joy.
• Understand that as a visible representative of the Archdiocesan Church you will not publicly oppose Catholic teachings or advocate for positions in conflict with Catholic teaching, the Archdiocese of Kansas City in Kansas, or the United States Conference of Catholic Bishops (including public speech, demonstrations, writing, or social media use).
• Complete VIRTUS training, background screening, drug testing, and any ongoing training as required.
• High school education preferred.
• One year of online sales experience required, including pricing, creating descriptions, listing, responding to customer inquiries, packaging, and shipping sold items.
• Ideal candidate will have experience teaching others tricks and techniques to identify a great online item.
• Non‑profit experience preferred.
• Ability to communicate well with employees, volunteers, donors, and customers; handle complaints tactfully.
• Ability to stand and exert well‑paced mobility for up to 5 hours.
• Ability to bend, squat, and stretch to fulfill tasks.
• Ability to lift, move, and handle merchandise and boxes (sometimes over 50 pounds).
• Valid driver’s license and regular access to a vehicle.
• Must pass background check and drug screen.

Schedule

Must be available to work Monday through Friday, 8:30 am to 5 pm.

Benefits

Mileage is reimbursed for travel to Turnstyles store locations.