E-Commerce Jewelry Associate

About the role

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

Responsibilities

• Receive and process incoming jewelry items, verifying item counts/weight against intake information
• Inspect jewelry for condition, craftsmanship, and completeness (clasps, stones, findings, engravings, hallmarks)
• Use testing tools (e.g., electronic gold/metal testers, acid testing kits, diamond/moissanite testers, refractometers, loupes) to determine metal purity (karat/fineness) and identify gemstone type and authenticity
• Record test results accurately in inventory management or point-of-sale systems
• Photograph jewelry items using standardized lighting setups and equipment to produce clear, consistent, catalog-ready images
• Edit photos per company style guidelines
• Weigh items and measure stones/metals as needed for pricing or appraisal support
• Tag, label, and organize processed items for storage, display, or shipment
• Maintain cleanliness and organization of the processing/testing workstation
• Flag questionable, counterfeit, or damaged items to a supervisor or senior appraiser
• Follow all safety protocols when handling testing chemicals (e.g., nitric/hydrochloric acid solutions) and equipment
• Maintain strict security procedures around high-value inventory
• Protect and secure company assets: product, donations, tools, and systems

Activities are subject to change / be added to meet business needs with management approval.

Requirements

• High school diploma or equivalent
• Strong attention to detail and manual dexterity
• Comfortable using small tools, testing equipment, and digital cameras
• Basic computer skills (data entry, email, inventory software)
• Ability to stand/sit for extended periods and perform repetitive tasks
• Trustworthy and able to pass a background check
• Strong organizational and time-management skills

Preferred Qualifications

• Prior experience in jewelry, retail, pawn, or appraisal environments
• Familiarity with gemstone identification or metal testing methods (acid testing, XRF analyzers, electronic testers)
• Experience with product photography and lighting
• Knowledge of jewelry hallmarks, karat systems, and common gemstone characteristics
• Coursework or certification in gemology (e.g., GIA) is a plus, but not required

Working Conditions

• Fine motor skills for handling small/delicate items
• Normal or corrected vision sufficient for detailed inspection work
• Ability to stand or sit for extended periods of time

Benefits

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve your personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits