E-Commerce & Digital Booking Support Specialist

Safe Harbors Business Travel is hiring an E-Commerce & Digital Booking Support Specialist to serve as a hands-on technical resource for our corporate online booking tools, currently Concur and Atriis. You'll be the bridge between our corporate travel clients and internal teams — keeping these platforms running smoothly, well-documented, and continuously improving as our toolset evolves. Requirements Configure, test, and maintain our corporate online booking tools (currently Concur and Atriis), rolling out updates and new features with minimal disruption to client accountsServe as a front-line technical resource for client inquiries, resolving system and booking issues over email and phone in a timely, professional mannerOwn documentation for our online booking tools and related processes, keeping departments aligned as products and procedures evolvePartner with Account Management and Implementation teams to support existing client accounts through their online booking toolsBuild and maintain relationships with vendors and suppliers to keep e-commerce services running efficientlyManage client profiles within our online booking tools, including manual updates and bulk upload processesLoad and validate client-preferred vendor rates within our online booking toolsDeliver training to clients on platform updates and best practices — in person, via webinar, or through written guidesAnalyze client usage and performance data to identify friction points and opportunities to improve the client experienceLook for opportunities to streamline fulfillment workflows and reduce operational costsHelp evaluate and support the rollout of additional online booking tools as our platform lineup growsTravel up to 10% as business needs require Qualifications Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent hands-on experienceCertification or hands-on administration experience with at least one corporate online booking tool (e.g., Concur, Atriis, or similar)2+ years of experience in an e-commerce or digital operations role3+ years working within the travel agency industry preferredComfortable with core Microsoft Office toolsStrong organizational, time-management, and critical-thinking skills, with the ability to juggle multiple priorities under deadline pressureExcellent written and verbal communication across varied audiencesA self-directed approach — comfortable testing solutions, evaluating results, and reporting outcomes independentlyDetail-oriented without sacrificing speed or qualityProven ability to collaborate across teams; this role has no direct reports Benefits Employer-Sponsored Medical and Dental Insurance with Employee ContributionFully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)401k with up to 4% Company MatchPaid Time Off + Company HolidaysCollaborative and innovative work environment At Safe Harbors, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.