e-COMMERCE/CLERK

About the role

Select and gather products for customers' on-line orders, assemble orders, process payments, and deliver orders to customers.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Absorb and implement new processes and procedures
• Absorb and implement new training programs
• Absorb and implement new systems
• Absorb and implement new technologies
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

Skills

• Customer service
• Order processing
• Inventory management
• Point of sale (POS) operations
• Communication skills
• Attention to detail

Benefits

Comprehensive benefits package including:

• Health care benefits
• Paid time off
• Mental and emotional support resources
• Associate discounts
• Tuition assistance
• Internal training and development resources

Pay

The final rate of pay is determined at store level based on prior equivalent work experience.

Schedule

Varying schedules available, including full-time and part-time positions.