e-COMMERCE/CLERK

About the role

Select and gather products for customers' online orders with attention to freshness and quality. Assemble orders, process coupons and payment, and deliver orders to customers' cars upon arrival. Provide a positive customer service experience to encourage repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ online orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls professionally and promptly
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars
• Process orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at time of pickup
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet or exceed productivity standards
• Work cooperatively in a high-paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Qualifications

• Minimum: Ability to work without supervision, read shelf tags, excellent oral/written communication skills, basic math skills (counting, addition, and subtraction)
• Desired: Experience in a production-oriented or warehouse environment, stocking shelves, or experience as a cashier