e-COMMERCE/CLERK

About the role

Select and gather products for customers' online orders, assemble orders, process coupons and payment, deliver and load orders to customers' cars, and provide a positive customer service experience while demonstrating the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Assemble customers' online orders.
• Process coupons and payment.
• Deliver and load orders to cars when customers arrive for pickup.
• Provide a positive customer service experience that encourages repeat online shopping.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers' online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally and timely.
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to the customer's order at time of pick‑up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify store e‑Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e‑Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, non‑confrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Minimum Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, and subtraction).

Desired Qualifications

• Any experience in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.