e-COMMERCE/CLERK

Select and Gather Products

• Assemble customers' on-line orders
• Process coupons and payment
• Deliver and load orders to cars when customers arrive at store for pick up

Customer Service

• Provide a positive customer service experience
• Make customers want to return to on-line shopping

Core Values

• Show respect
• Show honesty
• Show integrity
• Show diversity and inclusion
• Show safety

Minimum Qualifications

• Ability to work without supervision
• Excellent oral/written communication skills
• Basic math skills (counting, addition, and subtraction)

Desired Qualifications

• Experience in a production oriented or warehouse environment
• Stocking shelves experience
• Cashier experience
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Absorb and implement new processes quickly
• Absorb and implement new technology quickly
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Work cooperatively in high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Physical Demands

• Must be able to perform the essential job functions of this position with or without reasonable accommodation