e-COMMERCE/CLERK

Responsibilities

• Select and gather products for customers' on-line orders
• Assemble customers' on-line orders
• Process coupons and payment
• Deliver and load orders to cars when customers arrive at store for pick up
• Provide a positive customer service experience

Requirements

• Minimum: Ability to work without supervision
• Minimum: Ability to read shelf tags
• Minimum: Excellent oral/written communication skills
• Minimum: Basic math skills (counting, addition, and subtraction)
• Desired: Experience in a production oriented or warehouse environment
• Desired: Experience as a cashier
• Desired: Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Desired: Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Desired: Receive customers' orders from Order Selector according to guidelines
• Desired: Store products in optimal temperature zones
• Desired: Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Desired: Retrieve each customer's order from all staging locations and ensure order accuracy
• Desired: Load order into customers' cars
• Desired: Process the orders through the point of sale (POS) system
• Desired: Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Desired: Scan and bag orders on the go while following all bagging standards
• Desired: Communicate any substitutions or exceptions to customer's order at time of pick-up
• Desired: Maintain organization and cleanliness of staging areas and equipment
• Desired: Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Desired: Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Desired: Perform required opening and closing procedures
• Desired: Learn and adapt to new and improved processes
• Desired: Assist in training new e-Commerce team members
• Desired: Meet/exceed productivity standards
• Desired: Ability to work cooperatively in high paced and sometimes stressful environment
• Desired: Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Desired: Ability to act with honesty and integrity regarding customer and business information
• Desired: Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Desired: Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Qualifications

• Must be able to perform the essential job functions of this position with or without reasonable accommodation