E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

About the role

The Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement.

Responsibilities

• Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
• Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
• Partner with Team Leader to identify high-potential Team Members and create development plans
• Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
• Maintain a safe work environment through proactive hazard identification, resolution, and documentation
• Ensure Team Members follow safety and food safety protocols through observation and direct coaching
• Investigate incidents and near-misses, completing required reports and implementing preventive actions
• Partner with store leadership to drive safety culture and compliance with regulatory requirements
• Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
• Monitor customer order times and proactively resolve delays, escalated concerns, or experience issues
• Partner with other departments to improve customer experience
• Ensure proper handling of product substitutions, out-of-stocks, and special customer requests
• Optimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency
• Identify operational bottlenecks and lead