E-Commerce Associate

About the Role

Assists with daily E-Commerce operations, ensuring consistency, compliance, and achievement of sales and productivity goals. This position reports to the E-Commerce Manager.

Responsibilities

• Identify saleable items for E-Commerce platforms.
• Research items, when necessary, could entail internet searches or reading available information from books or magazines.
• Photograph items, edit, crop, and download images to approved e-commerce platforms, as needed.
• Post the item for auction by providing an accurate description/information together with the corresponding minimum bid.
• Authenticate merchandise as needed.
• Keep an organized and accurate inventory of items posted.
• Assist with pulling items for re-listing.
• Assist in sorting, identifying and preparing items for photographing.
• Assist with filling items and maintaining the storage shelves.
• Assist with answering customer inquiries either by e-mail or phone, including but not limited to: shipping, general merchandise, refunds, damages, and all other inquiries related to E-Commerce goods and services.
• Help facilitate shipment of items sold.
• Prepare production invoices, record and store shipments.
• Attach identifying information to goods for shipment.
• Maintain a safe working environment in the shipping and receiving area and report all safety hazards to supervisor.
• Assist with loading trucks for deliveries.
• Transfer items to shipping from another area/department.
• Operate department equipment, i.e., pack size box maker and shredder.
• Coordinate shipping activities with E-Commerce Management.
• Assure proper rotation of stored donations.
• Work overtime if required.
• Safeguard company property, including donated goods.
• Report any incidents of theft or unauthorized possession, abuse or negligence of company property.
• Always act safely, following all safety rules and regulations.
• Follow all company policies and procedures.
• Promote and demonstrate cooperation and teamwork.
• Assist and share knowledge and information with other employees as needed.
• Use good interpersonal skills such as courtesy, sensitivity, politeness, and thoughtfulness.
• Work with, train, and/or act as a good example for program participants receiving training at Goodwill.
• Assist with onsite customer pick-ups.
• Ensure work area is clean, orderly, and safe, which may include daily floor mopping and related tasks assigned.
• Responsible for assessing and evaluating merchandise on the receiving dock for product received and shipment to stores.
• Track target salvage, communicate any irregularities.
• Attend General Assembly, Department and Safety meetings.
• Perform other job-related duties as required.

Minimum Qualifications

• 1 year of experience in a similar role.

Knowledge & Skills

• Ability to operate a digital camera.
• Ability to lift up to 50 pounds.
• Basic PC & related equipment proficiency.
• Knowledge and comfortability of Windows, Excel, Word, Internet and Outlook.
• Experience with photo editing software; Adobe Photoshop and Microsoft Applications preferred.
• Ability to type 45 WPM.
• Outstanding written and verbal communication skills.
• Ability to read and write fluently, with emphasis on correct grammar and spelling.
• Ability to provide good customer service with strong interpersonal and communication skills.
• Proven social media working experience.

Core Competencies

• Safety & Compliance – Adheres to safety protocols, especially