E-Commerce Associate

About the role

Position overview: The E-Commerce Associate reports to the E-Commerce Coordinator and is responsible for order fulfillment and customer service related to the Museum Store and Hatch Show Print online stores.

Department overview: The retail department includes two retail stores and an art gallery within the museum building, with a total of 8,800 square feet of selling space. Two online stores, as well as wholesale and product development are key elements of the business. The department generates revenue through the sales of goods that provide vital operating revenue for the museum.

Responsibilities

• Pull/pack and ship all incoming e-commerce orders using Shopify and ShipStation software
• Follow departmental protocols regarding inventory storage and movement between store locations
• Alert management if items are being oversold or are showing incorrect stock levels
• Package and ship in-store order shipments in a timely matter and provide tracking information
• Coordinate with other retail staff sharing work and stockroom spaces
• Uphold a superior level of customer service when assisting with online customers
• Establish a working relationship with all fellow store staff to support company initiatives and objectives
• Bring positive recognition to CMHOF’s brand through professionalism, an enthusiastic attitude, and effective communication
• Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique
• Ability to perform other tasks as assigned from time to time by management without hesitation

Requirements

Minimum Requirements:

• High School graduate
• Previous retail or e-commerce experience

Preferred Qualifications