E-Commerce Assistant Manager

About the role

The Assistant E-Commerce Manager supports the E-Commerce Manager in managing the personal shopping and delivery driver team. They are responsible for planning, organizing, coordinating, and scheduling multiple online orders to ensure timely completion and excellent customer service.

Responsibilities

• Communicate effectively to lead, coach, direct, and teach team members.
• Function as department manager in the absence of the E-Commerce Manager.
• Handle multiple orders within a given timeframe.
• Display initiative and work with limited supervision.
• Handle multiple orders within a given timeframe.
• Follow verbal instructions and demonstrate basic computer knowledge.
• Work efficiently and at an acceptable pace.
• Ensure all new department associates receive proper indoctrination.
• Ensure fair and consistent treatment in administering discipline.
• Assist with work schedules and payroll.
• Practice proper sanitation and adhere to Roche Bros. policies.
• Maintain a neat personal appearance and follow Roche Bros. standards.
• Communicate with customers regarding out-of-stock items, substitutions, pick-up, and delivery schedule changes.
• Train and motivate associates.
• Ensure compliance with company policies and procedures.
• Manage e-commerce equipment and ensure its proper functioning.

Requirements

• Must be 18 years of age with a High School diploma or equivalent.
• Complete training in the E-Commerce department.
• Ability to display initiative and work with limited supervision.
• Basic computer knowledge with willingness to learn.
• Willingness to follow verbal instructions and demonstrate organizational skills.
• Ability to read, write, speak, and understand English.
• Authorized to work within the U.S.

Qualifications

• Capable of handling multiple orders within a given time frame.
• Self-confident and committed to excellence.
• Willing to work in a variety of environments, including inside and outside.
• Committed to Roche Bros.' "Cleaner's Creed" and proper sanitation procedures.
• Master the store layout for efficient picking procedures and demonstrate product knowledge.
• Capable of following verbal directions and handling multiple tasks simultaneously.
• Willing to assist with work schedules and payroll.
• Willing to train and motivate associates.
• Willing to communicate with customers regarding out-of-stock items, substitutions, pick-up, and delivery schedule changes.
• Willing to manage e-commerce equipment and ensure its proper functioning.

Skills

• Effective communication and leadership skills.
• Initiative and self-motivation.
• Basic computer knowledge and willingness to learn.
• Ability to follow verbal instructions and handle multiple tasks simultaneously.
• Willingness to work in various environments, including inside and outside.
• Commitment to Roche Bros.' "Cleaner's Creed" and proper sanitation procedures.
• Knowledge of the store layout and product knowledge.
• Ability to follow verbal directions and handle multiple tasks simultaneously.
• Willingness to assist with work schedules and payroll.
• Willingness to train and motivate associates.
• Willingness to communicate with customers regarding out-of-stock items, substitutions, pick-up, and delivery schedule changes.
• Willingness to manage e-commerce equipment and ensure its proper functioning.

Benefits

Roche Bros. values its employees and offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

The hiring range for this position is $19.40 - $25.20 per hour.

Schedule

Hours may vary based on business needs and may include occasional evenings and weekends.