E-Commerce Administrator (Holiday Seasonal Temp Position)

About the Role

To support Cartier's online business, the e-commerce team must provide excellent service through well-run operations and coordination between departments, ensuring smooth and efficient processing of e-commerce orders and local administration of the order platform. To effectively support operations, the e-business administrator will primarily support seamless order flow to ensure timely and accurate e-commerce order fulfillment.

Key Responsibilities

• Responsible for supporting daily operations including order processing, coordination & tracking of stock transfers, and order return & exchange processing
• Daily monitoring of Client Relations Center/E-Commerce inbox
• Collaborate with Client Relations Center, Supply Chain, Logistics, Fraud, Sales Audit, and IT support teams to ensure smooth order processing.
• Perform daily website and order flow checks, escalating issues as needed
• Monitor complete order flow across multiple systems for accuracy and identify any issues/bugs
• Assist with administrative tasks, documentation, and process tracking for the ecommerce team.

Qualifications

The ideal candidate is an outgoing problem-solver with strong systems, technical and communication abilities. He or she possesses excellent organizational skills, is detail-oriented, and displays a commitment to providing excellent customer service.

• Undergraduate degree and minimum of 3-4 years related professional experience.
• Relevant supply chain merchandising experience preferred.
• Outstanding computer skills with the ability to learn new software applications quickly.
• Prior experience with SAP and Salesforce systems is strongly preferred.
• Team player with initiative, ability to prioritize and multi-task without sacrificing attention to detail, thriving in a fast-paced environment.
• Strong organizational, project management, communication, and follow-through skills required.
• Customer service focused.
• Proficient in Microsoft Excel.
• Demonstrates logical analysis and independent problem-solving skills
• Learns quickly, is open to change, and solution-oriented

Pay

Expected Hourly Range: $28/HR-$34/HR