SEASONAL E-COMMERCE CUSTOMER SERVICE ASSOCIATE

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

Responsibilities

• Own the customer experience – greet callers sincerely, be friendly and thank every customer
• Provide product and website support to online customers, take orders by phone
• Investigate package issues and find solutions to customer problems
• Compose customer correspondence – email, social media, live chat
• Collaborate with couriers and other company departments to resolve order issues

Schedule

Be available to work day, evening, and weekend shifts, on-site in Davenport, IA.

Benefits

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits that address your total well-being and provide support for you and your family
• Promote from within philosophy – creates endless career opportunities