E-Billing Specialist

About the role

As a member of the Finance Department, the Electronic Billing (E-Billing) Specialist processes client bills, answers billing inquiries, and assists in monitoring and follow-up of related billing functions.

Responsibilities

• Submit invoices through the e-billing system and document progress within the eHub, eBilling Tracker, BillBlast, and Ebilling Portal.
• Review newly opened client matters for assigned attorneys to determine if matters are available through e-billing websites.
• Monitor e-billing daily for new invoices and rejections; review daily new timekeeper report for new timekeepers that may need to be submitted for approval.
• Ensure successful submissions of e-billed clients and assist with the resolution of any rejections.
• Assist attorneys, Client Service Specialists, and clients with day-to-day e-billing questions and concerns.
• Verify that client setup, rates, and billing requirements are correct in the eBilling system.
• Submit rate requests to related vendor sites as required.
• Provide updates regarding invoice status to Client Billing Manager, Billing Supervisor, and Director of Billing.
• Ensure that all tasks are done in accordance with Firm and client billing guidelines and policies.
• Work closely with supervisor and managers to resolve any e-billing or client e-billing issues.
• Submit monthly/quarterly accruals as required.
• Perform other accounting duties and special projects, as assigned.

Requirements

• Bachelor’s degree in Accounting, Financial Analysis, Management, or related field preferred. High school diploma or equivalent required.
• Minimum of three years’ e-billing experience in a law firm (preferred) or other professional services organization.
• Ability to utilize various vendor websites and BillBlast system for electronic billing.
• Previous experience with 3E or Elite accounting system strongly preferred.
• Excellent customer service skills.
• Self-motivated, detail-oriented, highly organized, and reliable.
• Ability to multitask with a high volume of work and work well independently as well as in a team environment.
• Ability to prioritize and take initiative to assist as needed.
• Strong oral and written communication skills; accuracy is a must.
• Proactive, works well under pressure, and excels in a fast-paced environment.
• Professional and courteous communication with clients, attorneys, paralegals, and staff.
• Demonstrated experience using related accounting computer systems and Microsoft Office Suite, including Outlook, Word, and Excel.

Work Environment & Physical Demands

This job operates in a clerical, office setting. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

• Sedentary work: Exertion of physical strength to lift, carry, push, or otherwise move objects up to 10 pounds.
• Work involves sitting most of the time. Walking and standing are often necessary in carrying out job duties.

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.