E Banking Specialist I

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we proudly serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision making, and community impact. With a broad range of banking, wealth management, and investment solutions, Rockland Trust combines the resources of a growing financial institution with the personalized service of a community bank.

About the role

We are looking to hire an E Banking Specialist I to support the daily operations and ongoing success of Rockland Trust's electronic banking services. This position focuses on ensuring the integrity, accuracy, and efficiency of electronic banking processes and systems. The successful candidate will work closely with both internal departments and external customers, requiring strong verbal and written communication skills, exceptional attention to detail, and a commitment to delivering outstanding customer service. This role plays a key part in maintaining operational excellence and supporting the bank's electronic banking initiatives.

Responsibilities

• ACH processing
• Online banking and bill pay set up and maintenance
• Set up of new products including ACH origination, Positive Pay and Tax payments
• Cash Management Queue
• Keep up to date on changes to ACH rules and regulations
• OLB Messages
• Contact Notes
• Name and address changes
• Title changes
• Support Branch, CIC, other business units and customers with inquiries related to eBanking
• Understand and comply with all compliance related regulations related to Deposit Operations
• Miscellaneous testing and projects
• Other tasks as requested

Requirements

• Strong analytical skills to evaluate the interconnectivity and accuracy of data
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint
• Dependable, highly organized, and possess effective communication skills
• Ability to work independently
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to establish and maintain effective working relationships
• Updates job knowledge by participating in educational opportunities
• May be required to lift and/or move up to 20 pounds
• Ability to solve practical problems without assistance

Qualifications

High school diploma or equivalent required. Banking knowledge is preferred.

Benefits

• Competitive compensation with performance-based incentive awards
• Health and dental insurance
• 401(k) and defined contribution retirement plan
• Long-term disability and life insurance
• Paid vacation
• Day care reimbursement
• Tuition assistance for undergraduate and graduate programs
• Award-winning wellness program

Pay

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.