Dynamics365 Administrator

Essential Duties And Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.

Integration & Reporting

• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Aid BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.

Collaboration & Support

• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Required Skills & Qualifications

• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Strong understanding of CRM architecture, integration and customization.
• Strong knowledge of data integrity best practices.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.