Dynamics CRM Administrator
ASC Engineered Solutions · Phoenix, AZ · 2 wk ago
RemoteRemoteBusiness DevelopmentFull-time
About the role
The Dynamics 365 CRM Administrator will support, configure, and continuously improve the CRM environment at ASC Engineered Solutions.
Responsibilities
- Configure and maintain Dynamics 365 Sales, including forms, fields, views, dashboards, business rules, calculated fields, and basic process automation.
- Support CRM data quality through duplicate detection, record merging, field cleanup, ownership correction, bulk updates, and hygiene reporting.
- Aid with account, contact, opportunity, quote, lead, activity, and project-related CRM processes.
- Provide day-to-day CRM support for users, including troubleshooting, process questions, and adoption support.
- Cook up with internal IT and external CRM vendors to execute enhancements, resolve issues, and validate completed work.
- Perform testing for configuration changes, vendor deliverables, bug fixes, and new functionality before release.
- Maintain documentation for CRM processes, field definitions, configuration changes, and release notes.
- Identify opportunities to simplify CRM workflows, improve user experience, and reduce manual work.
Requirements
- 4+ years of CRM administration within Dynamics 365 Sales and Dataverse.
- Experience configuring CRM forms, fields, views, dashboards, business rules, calculated fields, and security settings.
- Strong understanding of CRM data structures, record ownership, duplicate management, and data cleanup.
- Experience with Power Automate, Power BI, Excel, Power Platform.
- Experience with ERP/customer master data, quoting, CPQ and data integrations.
- Microsoft Dynamics 365 or Power Platform certifications.