Dynamics 365 CRM Solution Architect
UNICOM Technologies Inc · United States · 5 days ago
RemoteRemoteInformation TechnologyContract
Responsibilities
- Lead end-to-end Dynamics 365 CRM solution architecture and design.
- Conduct business discovery workshops, requirement gathering, and fit-gap analysis.
- Create solution blueprints, architecture documentation, and implementation roadmaps.
- Architect and implement solutions across: Dynamics 365 Sales, Dynamics 365 Marketing (Customer Insights - Journeys), and Dynamics 365 Customer Service.
- Design customer lifecycle management, lead management, opportunity management, campaign management, case management, omnichannel engagement, and customer service processes.
- Drive adoption of Microsoft Power Platform including Power Apps, Power Automate, Dataverse, Power BI, AI Builder, and Copilot Studio.
- Design integrations with ERP, Finance, HR, eCommerce, and third-party applications using Azure Integration Services, Logic Apps, Service Bus, and REST APIs.
- Provide architectural governance and mentor functional consultants and development teams.
- Collaborate with executive leadership and business stakeholders to support digital transformation initiatives.
Requirements
- 18+ years of overall IT experience.
- 7+ years of Microsoft Dynamics CRM / Dynamics 365 CE experience.
- Minimum 3 full lifecycle Dynamics 365 CRM implementations as a Solution Architect.
- Strong functional or techno-functional expertise in: Dynamics 365 Sales, Dynamics 365 Marketing (Customer Insights - Journeys), and Dynamics 365 Customer Service.
- Experience conducting business workshops, requirement gathering, and fit-gap analysis.
- Strong knowledge of CRM business processes and customer lifecycle management.
- Experience with Microsoft Power Platform: Power Apps, Power Automate, Dataverse, Power BI, AI Builder, Copilot Studio.
- Experience integrating Dynamics 365 with enterprise applications using Azure Integration Services, Logic Apps, Service Bus, and REST APIs.
- Excellent communication, stakeholder management, and consulting skills.
- Experience leading enterprise CRM transformation projects.
Skills
- Dynamics 365 CRM (Customer Engagement)
- Dynamics 365 Sales
- Dynamics 365 Marketing (Customer Insights - Journeys)
- Dynamics 365 Customer Service
- CRM Solution Architecture
- Functional Consulting
- Techono-Functional Experience
- Power Platform
- Power Apps
- Power Automate
- Power BI
- AI Builder
- Copilot Studio
- Azure Integration Services
- Logic Apps
- REST APIs
- Enterprise CRM Implementations