Dynamics 365 CRM Solution Architect

Solution Architecture & Consulting

Define end-to-end CRM solution architecture for Dynamics 365 CE implementations
Lead discovery workshops, requirement gathering sessions, and fit-gap analysis
Translate business requirements into scalable functional and solution designs
Create solution blueprints, architecture diagrams, and implementation roadmaps
Provide architectural governance throughout the project lifecycle

Dynamics 365 Sales

Design and implement Lead Management, Opportunity Management, Account & Contact Management, Sales Forecasting, Sales Pipeline Management, Territory Management, Quote-to-Order Processes, Sales Insights and AI-Driven Selling

Dynamics 365 Marketing (Customer Insights Journeys)

Design customer engagement strategies utilizing customer segmentation, customer journeys, email marketing campaigns, event management, lead nurturing, marketing automation, and customer insights and analytics

Dynamics 365 Customer Service

Architect solutions for case management, omnichannel engagement, knowledge management, SLA management, customer self-service portals, and contact center and agent productivity

Integration & Data Architecture

Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications
Design integrations using Azure Integration Services, Logic Apps, Service Bus APIs, Dataverse
Develop data migration and master data management strategies