DVHA Program Consultant

About the role

The DVHA Program Consultant provides technical, analytical, and consulting work involving the planning, development, implementation, testing, and continuing assessment of one or more publicly funded health insurance programs and related systems. This includes consultation, coordination, and oversight of program, system, quality assurance, testing, and process improvement activities to support effective, compliant, and efficient program operations.

The position assists leadership in coordinating programs, projects, resources, and activities involving multiple stakeholders and competing priorities. Responsibilities include evaluating program and system requirements, operations, risks, quality, and performance; identifying opportunities for improvement; and providing recommendations to support organizational and program objectives. The role may also involve leadership, supervision, mentoring, and coordination of staff, project teams, contractors, vendors, and other resources.

Work requires consideration of applicable State and federal requirements, assessing complex information, communicating findings, monitoring progress and performance, and supporting informed decisions regarding quality, risk, and program effectiveness. The position operates under the general direction of the Unit Director or a Unit supervisor and involves extensive interaction with other unit directors, Agency of Human Services staff, program managers, technical staff, contractors, vendors, federal officials, and other internal and external stakeholders.

All employees of the Agency of Human Services adhere to four key practices: customer service, holistic service, strengths-based relationships, and results orientation.

Mission

The Department of Vermont Health Access (DVHA) aims to improve Vermonters' health and well-being by providing access to high-quality, cost-effective health care. Priorities include advancing value-based payments, modernizing information technology infrastructure, and operational performance improvement. DVHA upholds core values of transparency, integrity, and service.

Diversity, Equity, and Inclusion

DVHA is committed to supporting diversity, equity, inclusion, and accessibility as part of a person-centered culture. The department actively celebrates differences in abilities, racial identity, sexual orientation, ethnicity, age, and gender. Everyone is welcome and supported.

About Vermont

Vermont is a "small but mighty" state, ranked among the top 10 states to raise a family in 2022 and a nationwide leader in progressive social and educational policies. Located in Northern New England, Vermont is 1.5 hours from Montreal and 3.5 hours from Boston. The state offers beautiful landscapes, including Lake Champlain and the Green Mountains, with year-round outdoor activities.

Responsibilities

• Provide technical and analytical consultation for quality assurance, testing, system implementation, and ongoing program operations.
• Evaluate program and system requirements, operations, risks, quality, and performance.
• Identify opportunities for improvement and provide recommendations to support organizational and program objectives.
• Coordinate and oversee program, system, quality assurance, testing, and process improvement activities.
• Assist leadership in managing programs, projects, resources, and activities involving multiple stakeholders and competing priorities.
• Provide leadership, supervision, mentoring, and coordination of staff, project teams, contractors, vendors, and other resources as needed.
• Communicate clearly with diverse audiences and exercise sound judgment in addressing complex program, system, and quality issues.
• Manage multiple priorities and maintain effective working relationships with internal and external stakeholders.

Requirements

• Two (2) years or more of experience in a healthcare or health insurance field with experience in accounting, auditing, federal grants management, business administration, or public or health administration.
• Ability to manage multiple priorities and establish effective working relationships.
• Strong communication skills for diverse audiences and sound judgment in addressing complex issues.
• Availability of private transportation for field visits.
• Willingness to work evenings or weekends and travel out-of-state as required.

Preferred Qualifications

• Bachelor’s degree and one (1) year or more of experience in a healthcare or health insurance field.
• Experience in accounting, auditing, federal grants management, business administration, or public or health administration.

Benefits

• 80% State-paid medical premium and a dental plan at no cost for employees and their families.
• Work/life balance: 12 paid holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• Two retirement savings options: a State-defined benefit pension plan and a deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based Wellness Program.
• Qualified Employer for Public Service Student Loan Forgiveness Program.

Environmental Factors

• Work is generally performed in an office setting.
• Some evening or weekend work may occur, and out-of-state travel may be required.
• Conflicting opinions regarding the application of rules, regulations, and policies may arise.

This position is open to all State employees and external applicants. Candidates must pass applicable background checks, including Vermont and/or national criminal record checks, DMV checks, and adult and child abuse registry checks.