DV - Hotline Specialist On Call

About the role

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24-hour domestic and sexual violence hotline for Fairfax County, through Shelter House. The Hotline Specialist will answer the crisis line and assess callers for shelter entry eligibility in addition to providing resources, information and safety planning, regardless of shelter entry. The Hotline Specialist must listen empathetically and with an ear tuned to assessing imminent danger of lethality due to domestic violence. The Hotline Specialist will provide trauma informed crisis intervention, advocacy, support and safety planning and work in collaboration with community resources and referrals. In addition, the Hotline Specialist will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter.

Requirements

• Must be a resident of NOVA (Northern Virginia)
• Reliable and stable internet connection
• Quiet workspace
• Bachelor's degree in human services, Social Work or related field or combination of education and experience
• 2+ years' experience working with victims of DV/SV/ or Human Trafficking
• Knowledge in counseling techniques and experience in trauma informed domestic and sexual violence
• Clear written communication
• Active listening skills
• Computer skills - including work, Excel, email and the internet
• Ability to maintain professional ethics and client confidentiality
• Strong written and oral communication skills
• Ability to prioritize competing priorities and make sound judgements
• Strong organizational and time management skills

Benefits

• 401K contributions with a 4% employer match
• Two Semi-Annual Team Building Events

Equal Employment Opportunity

Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.