Dutch Wonderland Food and Beverage Ambassador

Roles & Responsibilities

• Greet customers, assist with questions, and manage accurate transactions to provide an engaging customer experience
• Perform opening and closing procedures related to the assigned Food & Beverage location and as directed by team leads and shift supervisors
• Set up and breakdown of workstation
• Adhere to all applicable labor regulations and guidelines, including scheduled start and end times, break schedules and consecutive days worked
• Prepare food following proper procedure and safety guidelines using fryers, grills and other professional kitchen equipment
• Prepare food items according to menu specifications, portion sizes and proper cooking temperatures
• Ensure all food product specifications and procedures are followed during preparation
• Maintain cleanliness of kitchen equipment: refrigeration, fryers, grills, ovens, outdoor grills, food warmers, soda fountains, etc.
• Store and rotate stock and food items within assigned work locations
• Maintain a safe work environment, according to company and external inspection standards
• Replenish condiments, beverages, and food supplies while maintaining a clean work area
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests
• Conduct transactions while ensuring all handling procedures are followed – including credit and refund transactions, loss prevention
• Quickly and politely respond to and resolve guest questions and concerns
• Follow all proper Personnel Protective Equipment guidelines when working around food preparation equipment

Requirements

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Able to follow direction, multi-task, and work as part of a team as well as independently
• Able to use kitchen equipment and accessories in a safe and effective manner
• Able to keep the kitchen areas neat and organized
• Able to use step stools, as needed
• Able to safely utilize knives and other food preparation equipment, as needed

Physical Requirements

• Ability to stand, walk, and remain on feet for majority of the workday
• Occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Withstand heat and humidity from the food preparation equipment
• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to constant repetitive motion, high noise levels, and heavily populated environments