Durable Medical Equipment Specialist

At Binsons, we believe in three things: Better Products, Better Services, Better Livesand we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If youre looking to make a real impact in peoples lives, you're in the right place. The Role: To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification. Schedule: MondayFriday | 8:30 AM - 5:00 PM What We're Looking For High School Diploma or equivalent Minimum of 23 years of experience in the DME industry, specifically working with CPAP/sleep therapy equipment. Proven ability to work independently, problem-solve on the fly, and take initiative in a growing startup environment. Proficiency with DME billing software (e.g., Brightree, HDMS), manufacturer compliance portals (e.g., ResMed AirView, Philips Care Orchestrator), and standard office software. Valid drivers license, reliable transportation, and a clean driving record for on-the-road patient setups. Exceptional interpersonal and patient-facing communication skills, with a strong foundation in empathy and customer service. What Youll Be Doing Manage Daily Operations: Run the retail and clinic space independently, ensuring a clean, organized, and OSHA/HIPAA-compliant environment. Handle Inventory: Order, track, and restock DME supplies, CPAP machines, and accessories. Set Up & Troubleshoot: Perform CPAP, APAP, and BiPAP setups, conduct precise mask fittings, and troubleshoot therapy issues. Educate Patients: Instruct patients on equipment use, maintenance, and compliance, both in-clinic and during mobile home/facility visits. Track Compliance: Download and analyze CPAP data, communicating with patients and reporting findings to physicians. Patient Coordination: Manage phone calls, intake, scheduling, and assist walk-in patients with expert product advice. Process Billing & Insurance: Verify benefits, obtain prior authorizations, and prepare documentation for Medicare, Medicaid, and private insurance. Physician Collaboration: Coordinate with sleep clinics and doctors to obtain prescriptions, clinical notes, and compliance signatures. Maintain Records: Keep accurate, up-to-date patient files in the EHR and DME billing software. Perks & Benefits Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities