Durable Medical Equipment (DME) Specialist - Orthopedic Specialists of Petersburg

We believe your best is yet to come. At Bon Secours, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Job Summary

The Durable Medical Equipment (DME) Specialist is responsible for the inspection, maintenance, repair, and technical servicing of durable medical equipment to ensure safe, reliable, and compliant operation. This role supports the full equipment lifecycle by diagnosing issues, performing repairs, and maintaining equipment readiness for use across care settings. The Specialist operates as a technical resource within the DME program and is accountable for equipment performance, functionality, and regulatory compliance.

Essential Functions

• Perform diagnostics, troubleshooting, repair, and maintenance of durable medical equipment in accordance with manufacturer specifications and internal standards.
• Inspect equipment for safety, functionality, and performance, ensuring readiness for patient use.
• Execute preventive maintenance activities, including testing, calibration, cleaning, and refurbishment of equipment.
• Identify and resolve equipment malfunctions or performance issues, determining when repair, replacement, or escalation is required.
• Coordinate or facilitate vendor‑supported repairs and servicing when specialized intervention is needed.
• Maintain accurate records of equipment service history, maintenance activities, and repair outcomes within tracking systems.
• Support the equipment lifecycle process, including evaluation, maintenance, and retirement of assets.
• Ensure compliance with all applicable regulatory, safety, and manufacturer requirements, including proper handling and servicing standards.
• Monitor equipment condition and identify trends or recurring issues to support continuous improvement in equipment reliability and performance.
• Collaborate with internal teams to support equipment availability and operational readiness, while maintaining clear boundaries from delivery, patient interaction, and workflow coordination responsibilities.
• Maintain tools, workspaces, and technical resources required to perform equipment servicing and repair activities.
• Participate in required training, certifications, and continuing education to maintain technical competency.

Education

High School diploma or equivalent (required).

Experience

Previous experience with durable medical equipment (preferred).

Skills and Abilities

• Hard/Technical/Clinical Skills:
  • Provide fitting and patient education on application, use, care, and expected outcome for products as indicated by physician instructions and manufacturer recommendations.
  • Educate patients on insurance plans, financial responsibility, and collection of patient portions.
  • Ensure all necessary documentation and authorization is obtained to meet payer requirements.
  • Track, maintain, and order inventory for one or multiple locations.
  • Promote and foster excellent relations inter‑departmentally and with external case managers, payers, suppliers, physician clinical staff, and surgery personnel.
  • Document custom measurements, ABNs, MAEs, and LMNs as needed to maintain compliance.
  • Work with a team of DMEPOS Coordinators and Billing Specialists; post DME charges; train employees on DME processes and procedures.
  • Maintain cleaning/stocking standards and adhere to blood‑borne pathogen, OSHA, and other governmental safety regulations.
• Soft/Interpersonal Skills:
  • Operate within the concept of patient‑focused care.
  • Deliver caring, timely service with positive body language.
  • Respond promptly to patient needs, physician, and team member requests.
  • Greet patients at every stage of the visit.
  • Participate as an active, positive member of the team, aligning behavior and decision‑making with the ministry’s core values.
  • Excellent oral, active listening, and written communication skills.
  • Strong customer service, interpersonal, and organizational skills.
  • Great attention to detail and ability to handle multiple priorities and tasks.
  • Willingness to learn technical product and clinical competency.

Pay

Range: Minimum $18.11 per hour – Maximum $27.17 per hour.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.