Dunkin Team Leader

About the role

Dunkin' Donuts is looking for dynamic Shift Leaders to guide crew members and ensure a delightful guest experience. If you have a knack for motivating teams and a passion for service excellence, this is your opportunity to step into a role that's both challenging and rewarding.

Responsibilities

• Guide crew members through their shifts, clearly communicating responsibilities, providing feedback, and acknowledging their achievements.
• Utilize team members optimally throughout the shift to meet guest needs and maintain service standards.
• Assist in training crew members, in line with directives from the Restaurant Manager or Assistant Manager.
• Set clear goals and hold team members accountable during your shift.
• Uphold our commitment to guest service, fostering a sense of urgency to meet needs and resolve any issues.
• Ensure that quality, service, and cleanliness standards are consistently met.
• Oversee the execution of restaurant standards and marketing initiatives to effectively manage labor and food costs.
• Ensure adherence to all policies regarding cleanliness, food safety, and restaurant security.
• Other duties as assigned.

Qualifications

• Strong communicators with effective math and writing skills.
• Experience in restaurant, retail, or supervisory roles is preferred.
• Must be at least 18 years of age and fluent in English.
• Energetic leaders who can inspire teams and deliver exceptional guest experiences.
• Ability to pass a background check and drug test.
• Flexibility to work various shifts as required.

Benefits

• Weekly Pay – Receive regular paychecks every week, adding stability and ease to your financial planning.
• Paid Time Off – Enjoy well-earned breaks with our paid time off policy.
• Career Advancement – Explore opportunities for growth within our organization - we value internal promotion and career development.
• 401(k) with 6% Match – Plan for your future with our robust 401(k) program, including a generous company match.
• Leadership Impact – Inspire and coach crew members, playing a pivotal role in their development and the store's success.
• Guest-Centric Approach – Lead by example in delivering top-tier guest service, setting the standard for your team.
• Operational Excellence – Drive operational standards and efficiency, ensuring each guest leaves happier.
• Team Coordination – Manage team dynamics effectively, ensuring smooth operations and a positive work environment.
• Continuous Learning – Enhance your skills with our comprehensive training programs, including ServSafe certification.