Dunkin General Manager

What We Do

At ApplegreenUSA, we operate over 80 travel plazas across the Northeast and Midwest, providing convenience, comfort, retail, and a wide range of dining options including Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Core Values

• Customer and community focus
• People development
• Pace, passion, and performance
• Opportunities and change

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

• Manage day-to-day operations and profitability of a QSR
• Lead team to achieve or exceed sales, speed of service, customer satisfaction, brand standards, and food quality & safety
• Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting
• Ensure QSR consistently meets or exceeds brand standards and food safety requirements
• Foster an engaging work culture of learning, development, and recognition
• Recruit, develop, and retain a strong team to ensure appropriate staffing levels
• Hire, coach, train, promote, discipline, terminate, or transfer QSR team members
• Monitor and enforce cash handling policies and procedures
• Ensure compliance with company policies & procedures along with local, state, & federal laws
• Resolve customer needs and complaints professionally and promptly
• Collaborate with various support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance
• Maintain relationships with business partners, vendors, and communities

Essential Experience & Skills

• Ability to operate in and lead a team in a fast-paced environment
• Team management, delegation, and issue resolution skills
• Judgment and discretion to resolve less routine questions and problems
• Drive profitable growth and improve customer and associate satisfaction
• Proficient computer skills
• ServSafe Certification

Preferred Requirements

• High school diploma or GED equivalent
• 2+ years of experience as a supervisor or unit-level manager in a QSR
• Able to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays
• Maintain regular and consistent attendance and punctuality
• Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds
• Occasionally attend meetings or travel to support other locations