Dual-Site Leasing Professional - Santana Row

About the Company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. The company was founded in 1993 to provide world-class service in the rental residential real estate business.

About the Role

This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role involves leasing to new residents, ensuring resident satisfaction throughout the lease term, and securing lease renewals.

Property Type: Stabilized, Mid-Rise
Unit Count: 342
Schedule: Weekends required; days off flexible

Position eligible for incentive-based bonuses.

Responsibilities

• Perform all sales and leasing activities to achieve the community’s revenue and occupancy goals, including greeting and qualifying prospects, conducting community tours, showing apartments, processing applications, credit screening, and criminal background checks.
• Prepare lease and move-in packages, ensuring a smooth resident move-in and lease signing process.
• Inspect apartments prior to resident move-in to ensure they are move-in ready and schedule any outstanding maintenance items.
• Stay informed about current market and competitor conditions that may impact occupancy and sales results; develop and implement short- and long-term marketing plans and goals.
• Design and execute marketing activities to drive traffic to the community, including resident referral programs, employer outreach, and internet marketing tools (Craigslist, Facebook, email, etc.).
• Use on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic information.
• Ensure the community and show units meet company standards for show quality by inspecting the marketing corridor and leasing tour, communicating maintenance needs, and merchandising show units and amenities.
• Follow up with prospects and new residents to ensure satisfaction through emails, thank-you notes, calls, or other contacts.
• Execute activities in support of the community’s lease renewal program, including preparing renewal letters, meeting with residents, and ensuring timely signing of renewal documents.
• Respond quickly and courteously to resident and client concerns, taking prompt action to resolve problems or document requests.

Requirements

• 1-2 years of relevant experience.
• Strong sales and customer service skills with excellent communication abilities.
• Highly organized, professional, and reliable with the ability to deliver exceptional customer service in a team-oriented environment.
• Must have all licenses and certifications required by state and local jurisdictions.
• Valid driver’s license to operate a golf cart on property.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods of time.
• Ability to bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Ability to push, pull, lift, or carry up to 25 pounds independently and 50 pounds with assistance.
• May require rare or regular travel to assist other properties, attend training, or business meetings.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Pay

The hourly range for this position is $25.96 - $27.50 (San Jose).

Additional Compensation

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. This role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Benefits

• Competitive medical, dental, vision, and disability & life insurance benefits.
• Low (free basic) employee medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For union and prevailing wage roles, compensation and benefits may vary.