Dual Rate Officer / Dual Rate Security Supervisor

About the role

The Dual Rate Security Supervisor role consists of the primary position of Security Officer/Officer II or Security Officer/Officer II, and the secondary position of Security Supervisor. This role involves executing security duties on an assigned shift, supervising Security Ambassadors and Security Officers, and ensuring compliance with Seneca Gaming Corporation policies and procedures.

Responsibilities

• Ensure the safety of guests and team members while on the premises of the Seneca Gaming Corporation.
• Have a complete working knowledge of the Security Ambassador position and be prepared to take on duties normally assigned to a Security Ambassador.
• Aid guests and team members in resolving critical situations such as medical emergencies, conflict resolution for guest disputes, and assisting with security matters.
• Continually observe and patrol all areas of Seneca Gaming Corporation properties as directed by Security Management.
• Work any designated or assigned posts and complete all duties at the post within the guidelines of the Seneca Gaming Corporation.
• Successfully complete CPR/First Aid Training Course and any other training required by the Director of Security.
• Report to the Security Supervisor any violations, acts, or situations detrimental to the best interest of the Seneca Gaming Corporation.
• Ensure the integrity of all slot, sportsbook areas, and table games of the Seneca Gaming Corporation.
• Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA, or authorized local authorities.
• Maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other information deemed to be confidential.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
• Provide exceptional guest service to all guests and communicate in a pleasant, friendly, and professional manner at all times.
• Maintain a professional work environment with supervisors, managers, and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
• Attend all necessary meetings.

Qualifications

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Preference given to candidates with leadership experience in Security, Law Enforcement, Military, or Hospitality.
• Ability to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel.
• Proven guest service experience and ability to work in an intense and fast-paced environment.

Skills

• Outstanding verbal communication skills.
• Complete working knowledge of Security Ambassador, Security Officer/Officer II, and Security Supervisor positions.
• Strong working knowledge of emergency plans and protocols.
• Firm working knowledge of roles of all Security personnel for emergency situations.

Benefits

Not specified.

Pay

Not specified.

Schedule

24-hour schedule.