Dual Rate Field Training Officer

Qualifications

• High school diploma or equivalent required
• Minimum of one (1) year in a customer-facing or public safety role
• Valid California Driver’s License with:
  • No suspensions
  • No DUI convictions
  • No more than two moving violations within the past three years
• Strong interpersonal and communication skills with the ability to influence and coach others
• Ability to make sound, timely decisions in high-pressure situations
• Strong observational and report-writing skills
• Must be able to obtain Alcohol Awareness, First Aid, and CPR certifications
• Able to work independently and collaboratively in a fast-paced environment
• Availability to work all shifts, including weekends and holidays
• Able to stand, walk, or sit for extended periods throughout the shift
• Able to work indoors and outdoors in varying temperatures (10°F to 115°F)
• Able to lift up to 60 pounds; push/pull up to 150 pounds
• Able to physically restrain individuals when necessary
• Able to respond quickly and effectively in emergency or high-stress situations
• Able to work in environments with smoke, noise, bright lights, and dust
• Able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Responds to visual and aural cues.
• Able to read, write, speak, and understand English.

Essential Job Functions

• Perform all core responsibilities of a Guest Safety Officer with professionalism and consistency
• Lead onboarding and field training for newly hired Security Officers, ensuring readiness and confidence
• Assess ongoing training needs and partner with leadership to enhance training programs and consistency
• Develop, deliver, and facilitate training content, including classroom and hands-on instruction
• Maintain and update training materials, including Security Policies & Procedures and Emergency Action Plans
• Provide real-time coaching and feedback to team members to reinforce performance and service expectations
• Ensure team members demonstrate strong understanding of safety protocols and emergency procedures
• Maintain accurate and timely documentation, including incident and accident reports
• Support department readiness through participation in drills, meetings, and BUZZ sessions
• Model professionalism, strong decision-making, and guest-focused behavior at all times

Physical, Mental & Environmental Demands

• Able to stand, walk, or sit for extended periods throughout the shift
• Able to work indoors and outdoors in varying temperatures (10°F to 115°F)
• Able to lift up to 60 pounds; push/pull up to 150 pounds
• Able to physically restrain individuals when necessary
• Able to respond quickly and effectively in emergency or high-stress situations
• Able to work in environments with smoke, noise, bright lights, and dust
• Able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs.
• Responds to visual and aural cues.
• Able to read, write, speak, and understand English.

Commitment to Our Values

• Identify opportunities to improve safety, service, and operational effectiveness
• Encourage innovation and continuous improvement through coaching and feedback
• Reinforce accountability by setting clear expectations and modeling initiative
• Train and coach GSOs to deliver safe, positive, and memorable guest experiences
• Reinforce proactive service behaviors, including anticipation of guest needs and timely resolution of concerns
• Ensure team members consistently demonstrate care, professionalism, and guest-first thinking
• Foster collaboration across departments to support a seamless guest experience
• Reinforce teamwork by supporting peers, especially during high-demand periods
• Promote a culture of respect, communication, and shared accountability for safety and service excellence
• Uphold our commitment to a warm, welcoming, and service-focused environment by following the Everyone Greets Everyone (EGE) standard