Dual Assistant General Manager

Responsibilities

• Oversee daily operations and team performance across both hotel properties, ensuring consistent service standards and operational excellence.
• Support the Dual General Manager in leading all operational departments, including Front Office, Housekeeping, Maintenance, and Food & Beverage operations where applicable.
• Provide leadership presence with flexibility to work varied schedules, including evenings, weekends, holidays, and 24/7 on-call support as needed.
• Drive guest satisfaction by responding to guest concerns, resolving service recovery opportunities, and ensuring brand standards are consistently achieved.
• Monitor operational and financial performance, including labor management, expense control, invoice processing, and revenue optimization initiatives.
• Support recruitment, onboarding, coaching, and development of associates while fostering a positive and engaging workplace culture.
• Ensure compliance with company policies, brand standards, OSHA, HAZCOM, safety procedures, and all local, state, and federal regulations.
• Support guest service needs, ensuring property safety standards, and managing lost and found procedures professionally.
• Utilize property management systems, reporting tools, Microsoft Office applications, and operational systems to support efficient hotel operations.
• Collaborate with hotel leadership and corporate partners to achieve operational goals, financial targets, and guest service objectives.
• Effectively divide time and attention between both properties to ensure balanced leadership support and operational consistency.

Requirements

• Proven leadership experience within hotel operations, including guest service, associate engagement, and operational management.
• Minimum of three (3) to five (5) years of progressive hospitality management experience; dual-property or multi-unit experience strongly preferred.
• Strong knowledge of hotel operations, financial management, labor controls, and revenue performance strategies.
• Excellent organizational, time management, and multitasking skills in a fast-paced hospitality environment.
• Exceptional written and verbal communication skills with the ability to lead teams and build strong working relationships.
• Strong problem-solving abilities with a proactive and solution-oriented leadership approach.
• Proficiency in Microsoft Office, hotel property management systems, and operational technology platforms.
• High School Diploma or equivalent required; degree in Hospitality Management or related field preferred.
• Ability to remain active throughout shifts and perform physical tasks as necessary, including lifting up to 50 pounds.

What You Can Look Forward To

• Full benefits package including medical, dental, vision, 401k with company match
• Paid Time Off that accrues from Day 1
• Growth company focused on expansion through strategic acquisition and development
• Hotel discounts at locations worldwide
• Tuition Reimbursement
• Pay Advance Opportunities
• Paid Family Leave

Other Information

The posted wage range represents the good-faith base pay range for this role at the time of posting. Total compensation may include base salary, benefits, and other company-provided offerings.