DTVB-Night Cleaner

About the role

• Clean and maintain all specified areas of focus.
• Maintain back‑of‑house areas and flooring based on the hotel’s standard of cleanliness.
• Provide floor care to specified surfaces and maintain the upkeep of their appearance on a consistent basis.
• Provide deep cleaning or spot cleaning to furniture, carpets and flooring when needed.

Responsibilities

• Comply with all department processes and core values.
• Provide guest services in a highly professional manner, exceeding guest expectations at all times.
• Greet and interact with guests in a friendly and professional manner, creating the “WOW” experience.
• Inspect and evaluate physical condition of night cleaner areas for cleanliness; report any necessary repairs by generating daily maintenance request slips.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests are satisfied in a timely and efficient manner.
• Complete associate safety training in compliance with procedures and regulations.
• Report unsafe work conditions/practices and safety/security violations in accordance with company policy.
• Complete special projects with appropriate training as assigned by the supervisor.

Skills

• Able to read, write and speak basic English.
• Able to understand and apply basic mathematical skills.
• Able to apply common‑sense understanding to carry out simple one‑ or two‑step instructions.
• Able to deal with standardized situations with only occasional or no variation.
• Able to push, stand, stoop, bend, and lift items weighing up to ____ pounds repetitively during the entire shift.
• Good attitude and work‑ethic practices to attain maximum operating efficiency while ensuring adherence to established guest‑satisfaction criteria.
• Able to work a flexible schedule, including weekends and holidays as required.

Education and Experience

• Education – No formal education needed.
• Experience – Prior housekeeping experience desirable.