DTVB-Front Desk Supervisor

About the Role

The Front Office Supervisor oversees all front office personnel and hotel Front Office activities in the absence of the Front Office Manager. This role maintains operational and administrative efficiencies in daily processes, minimizing distractions for upper management during project-oriented periods.

Responsibilities

• Assumes Front Office Manager responsibilities in their absence.
• Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
• Assists in working as a guest service agent as needed.
• Supervises the taking of a thirty-minute lunch break for employees working an eight-hour shift.
• Completes the previous day’s bank deposit.
• Reviews the prior day’s audit pack for accuracy.
• Prepares a Weekly Walk-In Analysis Report on a weekly basis.
• Completes petty cash reconciliation weekly.
• Handles guest concerns.
• Ensures marquee scripts are provided monthly for review by the Front Office Manager and Director of Operations.
• Completes daily payroll.
• Reviews access and Excel reports daily for accuracy.
• Maintains goals to meet and not exceed budget.
• Ensures all areas are neat and organized.