Dtna Night Audit

About the role

The Night Auditor is responsible for the accurate accounting of all transactions completed during the day and performs all duties of a Guest Service agent and Manager on Duty.

Responsibilities

• Inventories stock to ensure adequate supplies
• Investigate complaints and takes corrective action.
• Prepare any reports concerning daily income and statistics.
• Record data concerning work assignments and special projects and prepare periodic reports.
• Greet and interact with the guest in a friendly and professional manner creating the “WOW” experience.
• Possess full knowledge of all matters relating to proper techniques as established by hotel/franchise requirements.
• Interact with fellow associates in a courteous and professional manner.
• Ensure that all guest requests you receive are satisfied in a timely and efficient manner.
• Provides service in a highly professional manner at all times.
• Check periodically each day on any and all special project work.
• Ensure that the hotel maintains all standards as defined by any third party affiliations (hotel franchiser) where applicable.
• Enforce 100% staff compliance with uniform and grooming standards.
• Report unsafe work conditions/practices and safety/security violations in accordance with company policy.

Skills

• Excellent English verbal and written communication skills.
• Demonstrated computer skills.
• Ability to interact with hotel/hotel guests and staff in a courteous and professional manner.
• Ability to multi-task within specific time constraints.
• Good attitude and work ethic practices.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Able to work a flexible schedule including weekends and holidays.
• Willingness to receive development and supervisory training.
• Team building and motivational skills.

Qualifications

• Experience – One year experience in related field preferred.
• Prior experience as a Night Auditor preferred.